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Privacy Policy

Last Updated: October 11, 2010

This policy describes the ways CSDA collects, stores, uses and protects your personal information. You accept this policy when you use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means.  We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide the CSDA Membership with notice prior to posting.

How We Collect Information About You

When you visit the CSDA website and the CSDA Event Manager we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you have restricted access to the CSDA website and if you register on the CSDA Event Manager, we collect the following types of contact information: name, address, phone, email, username, password, and other similar information.

When you are using the PayPal Services and purchase CSDA products through our online store and CSDA Event Manager, we collect information from your transaction. This includes: user name, email address, billing/shipping address, phone number and purchase order. CSDA does not receive credit card information related to any transactions placed through PayPal.

Finally, we may collect additional information from or about you in other ways such as contacts with CSDA staff, contact information you provide for publishing in a CSDA Directory or results when you respond to a survey. Results from surveys, unless otherwise noted, are posted on the restricted portion of the CSDA website and are available for only those with restricted access.   The CSDA Directory and CSDA Attorney Directory are posted on the CSDA website and are only available to download for those with restricted access. Hard copies of the CSDA Directory are provided only to CSDA Directors and their executives. Each directory is marked ‘confidential’.

How We Use Cookies

When you access our website, we track how our website is used and places small data files called “cookies” on your computer. We use cookies to measure how our website is being used by others.

We send a “session cookie” to your computer when you log in to your account on the CSDA website. ” It stores your session id when you login to the site to indentify that you are logged in with the proper credentials. It persists as long as you have your surfing the website or the browser is open and there is inactivity for 20 minutes on the website. We do not use cookies to store any user confidential data such as: name, email, address and phone numbers.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. 

How We Protect and Store Personal Information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that is anonymous so that it does not identify a specific user.

We store and process your personal information on our computers in the US where CSDA is located.  We protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How We Use Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth and efficient experience. We may use your personal information to:

  • Provide the CSDA services and customer support you request;
  • Process transactions and send notices about your transactions;
  • Resolve disputes, collect fees and troubleshoot problems;
  • Customize, measure, and improve CSDA and the content and layout of our website and applications;


In lieu of providing training event registration data to exhibitors and/or sponsors, CSDA provides director contact information.  With this exception, CSDA will not sell or rent your personal information to third parties for their marketing purposes.

How We Share Personal Information with Other CSDA Members

We may share some of your personal information with other members of CSDA. If you provide personal information to be included in the CSDA Directory or Attorney Directory, that information will be shared with other CSDA Members. The directories are posted on the CSDA website and are available to those with restricted access to download.

How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging in to your account and clicking My Workspace and then Account to update your profile.

How You Can Contact Us About Privacy Questions

If you have questions or concerns regarding this policy, you should contact us by calling: (916) 446-6700 or emailing CSDA Deputy Director Natalie Dillon at:







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Child Support Directors Association of California | 2150 River Plaza Drive, Ste 420, Sacramento, CA 95833 | 916 446 6700 telephone | 916 446 1199 fax