|
Number |
Workshop Title |
Workshop Materials |
|
T-1 |
Shaping Our Story: It is More than Just Numbers |
|
|
T-2 |
De-mystifying CSE: What Triggers What and Why |
|
|
T-3 |
Ethics for the IV-D Attorney: EverydayChallenges New Challenges |
Ethics for the IV-D Attorney |
|
T-4 |
Make Our Work County:"What to Enter Where" for Proper Reporting on the CS1257 |
Make Our Work Count Power Point |
|
T-5 |
Leadership Challenges to Inspire Confidence and Enthusiasm & Engage Teams for Top Performance |
Leadership Challenges PPT |
|
T-6 |
Coaching and Mentoring Redux - Part 1 |
|
|
T-7 |
Non IV-D: How it works, who's responsible, and how you can convert them to IV-D |
Non IV-D |
|
T-8 |
Potpourri of Budget Topics for Fiscal Officers |
Budget Topics |
|
T-9 |
Job Security 101: Training Performance Measures by Delivering the Message, "What's In It for Me!" |
Job Security 101 |
|
T-10 |
How to Conduct a Successful Employer Forum |
|
|
T-11 |
DCSS 101: Program Perspective from the State Director |
|
|
T-12 |
Drowning in a Sea of Tasks: Grab the Buoy! |
Drowning in a Sea of Tasks PPT |
|
T-13 |
FDRA: What the New Assignment Rules Mean to Accounting |
FDRA |
|
T-14 |
Retirement Planning in Difficult Economic Times |
|
|
T-15 |
Building Alliances: Tribal TANF and Child Support |
|
|
T-16 |
Coaching and Mentoring Redux - Part II |
|
|
T-17 |
Bankruptcy 101: A Basic Primer |
|
|
T-18 |
Facilitating Meetings and Group Decision-Making |
Facilitating Group Meetings PPT |
|
T-19 |
Training Techniques: Finding Your Inner Trainer |
Training Techniques PPT |
|
T-20 |
Basic Budgeting for New Fiscal Officers |
Basic Budgeting |
|
T-21 |
CSE Financial Review for Non Financial Staff |
|
|
T-22 |
Using Reports to Improve Performance |
Reports to Improve Perf |
|
T-23 |
The Life of a Child Support Collection |
Life of a Collection PPT |
|
T-24 |
Service Requests: How to Get Ahead & Stay Ahead |
SR's Staying Ahead PPT |
|
T-25 |
Probate, Guardianship and Trusts for the Child Support Professional |
|
|
T-26 |
Call Centers: Balancing Calls and Costs |
|
|
T-27 |
Basic Budgeting for Non Fiscal Staff |
Basic Budgeting PPT |
|
T-28 |
Practicing Law in the Statewide Automation Environment: CSE - the One Year Anniversary |
CSE for Attorneys |
|
T-29 |
The Vision of Statewide Training: a Look to the Future |
Vision of Statewide Training PPT |
|
T-30 |
Outreach Delivery on a Shoestring: Getting the Word Out Without Breaking the Bank |
|
|
P-2 |
Michael Hayes |
Michael Hayes PPT |
|
W-31 |
Best Practices - Tools to Increase Performance |
Best Practices |
|
W-32 |
Customer Service: A Statewide Challenge |
|
|
W-33 |
The Functions of Locate: If I Knew Then What I Know Now |
|
|
W-34 |
A Winning Strategy: Employee Development Plans |
|
|
W-35 |
Guideline Calculator: Today and Tomorrow |
Guideline Calculator
Credit Cheat Sheet |
|
W-36 |
Mind, Body, Work: the Connection between Mental Illness, Stress and Performance in the Workplace |
Mind, Body, Work |
|
W-37 |
Coping with a State Budget in Flux |
|
|
W-38 |
Minimizing Suspended Collections: Best Practices from 3 Industry Experts |
Minimizing Suspended Collections |
|
W-39 |
5 D's for Supervisors & Team Leads |
5 D PPT |
|
W-40 |
Employer Data: How LCSAs & the State Can Work Together to Keep Data Accurate & Current |
|
|
W-41 |
Helping IV-D Families with Parenting Relationships |
|
|
W-42 |
DNA - the Truth is in There |
|
|
W-43 |
Orders Everywhere: To Register or Not to Register, that is the Question! And if You Don't, Then What? |
Orders Everywhere PPT |
|
W-44 |
Do More with Less: Techniques for Effective & Efficient Skip Tracing |
Skip Tracing |
|
W-45 |
"I'll Take Potpourri for $200, Alex"... Selected Legal Topics in Child Support |
Potpourri |
|
W-46 |
Improving Performance Measures using FPLS/FCR |
|
|
W-47 |
The Power of PACT (Parole Re-entry Program) |
PACT PPT |
|
W-48 |
Working Effectively With Tribal Governments: Building New Traditions |
Tribal PPT |
|
W-49 |
Keep 'Em Awake: Facilitating Interactive Training |
Keep 'Em Awake handout |
|
W-50 |
People, Productivity & Performance: Learning from a Consultant's Approach |
People, Productivity & Perf PPT |
|
W-51 |
Getting the Most Out of Early Intervention |
|
|
W-52 |
Hard Time for Hard Cases: Perspectives on Criminal Prosecution of Non-Support |
|
|
W-53 |
Procedures that Work: Program Improvement for Shrinking Budgets |
Procedures that Work PPT |
|
W-54 |
The Intake Worker as "Detective" - the First Line of Investigation |
Intake Wrkr as Detective |
|
W-55 |
Legislative, Regulatory & Case Law Update |
|
|
W-56 |
Innovative Ways to Improve Paternity Establishment |
Paternity Establishment |
|
W-57 |
The Ins & Outs of Customer Self Service Tools |
|
|
W-58 |
Interpreting Tax Returns for the Self-Employed Participant |
|
|
W-59 |
Training and Leading on Purpose: the Art of Intentional Facilitation |
Trng and Leading on Purpose PPT |
|
W-60 |
How to Write a Winning Grant Application |
|
|
Th-61 |
Managing Customer Service Over the Phone: It is Not Just Call Center Work! |
Managing Customer Service |
|
Th-62 |
Calling All CFW's: a Round table Discussion of Hot Topics |
Calling all CFW's |
|
Th-63 |
Child Support Data Warehouse: A Federal, State and Local Perspective - its use in Understanding & Improving Performance |
Data Warehouse |
|
Th-64 |
After the Classroom: The Role of the Supervisor |
Role of Supervisor PPT |
|
Th-65 |
Creative Enforcement: Legal Techniques and Strategies to Improve Performance |
Creative Enforcement |
|
Th-66 |
Social Security 101: Social Security Payments and Child Support |
Social Security 101 |
|
Th-67 |
You are in the Driver's Seat: Managing Employee Performance |
|
|
Th-68 |
CSLN: an Overview and How It Works for You |
|
|
Th 69 |
Psychology of Positive Press |
No Materials |
|
Th-70 |
Project Save Our Children Taskforce |
|
|
P-3 |
Judge Kristen Ruth |
Judge Ruth PPT |